Upon completing this chapter, you should be able to do the following:
Describe the preparation and monitoring of the run schedule.
Examine console printouts, logs, and describe the analysis of console
printouts and logs.
Schedule computer downtime with users, to include hardware maintenance
and software upgrades.
Prepare emergency urgent change requests, to include application and
Prepare, review, and coordinate trouble reports.
Describe how to conduct and update an AIS equipment inventory.
Describe the preparation and analysis of system performance reports.
Explain the establishment and maintenance of system resource limits.
Describe how to project future application growth capabilities.
Explain how to prepare guidelines for contingency/disaster recoveries, to
include adequate replacement parts and backup media and current
Are scheduling systems really necessary to get
the work done? No; but unless you are working at
an AIS facility with unlimited resources, it would
not be long before confusion and disorder set in if
you did not have one. That would be followed by
unhappy and dissatisfied users demanding their output
products in a timely manner. Users rely on computer
operations and support personnel to get their jobs done
Whether your AIS facility has one or several
computers, it will be your job to see that the AIS
production work of your command is processed in a
timely reamer. This means schedules. You will need
to develop monthly production schedules in
coordination with user-assigned subsystem
coordinators. You will also need to develop daily
workload schedules to meet user-established deadlines.
If your computer system has online capabilities, you
will need to be sure users have access when they need
it and that the system is responsive.
Technical administration and support are important
aspects of automated information system (AIS) facility
management. As a technical administrator, you will be
making hardware and software projection reports,
software performance reports, hardware utilization
reports, and trouble reports. You will be responsible for