example, look at the list in table 2-1. These area few
examples to get you thinking about problems. Look at
the condition and try to determine possible causes.
Look in the documentation; it usually has a section that
lists conditions and possible causes. Ask the users what
program they are using. Ask the users what keys they
depressed and in what sequence. Ask what they were
trying to do. Always check for error messages. Check
any status information on the screen. You might want to
develop a separate list for each component or for each
software package. You might add to the lists in the
documentation. Diagnostic routines can also help you
DIAGNOSTIC ROUTINES. Most microcom-
puter systems come with online diagnostic routines.
These are tests you run from the keyboard. They are in
addition to the diagnostic tests the system automatically
runs when you turn it on. Your system will probably
provide a disk read test, a keyboard test, memory tests,
and a power-up test. The diagnostic program will tell
you what commands to use to perform each test, what to
look for, and how to stop each test.
A major hardware failure could prevent the system
from being able to display error messages on the display
Should this happen, your microcomputer
system unit may have diagnostic light-emitting diodes
(indicator lights) to help isolate the problem. Follow the
instructions in the owner/user manuals.
Table 2-1.Checklist for Identifying Problems
In this chapter on computer center operations, we
covered trouble reports, computer system output,
environmental conditions, console operations, virus
protection software, AIS requests, and the media
library. This is but a sampling of what will be expected
of you as you enter the computer center. You will build
on this foundation with the skills you have and those
you will learn.