Make sure you complete each task successfully before
going onto the next.
The first step will probably be to execute the
program from a setup disk or in a setup mode. You will
probably execute a command that will lead you through
a series of prompts and menus on the display screen.
This will allow you to tell the program about your
system and make initial settings. These settings will
define your system and set the defaults. This means
that everytime you execute the program, the settings
will be what you specified. You will not have to reset
them each time. For example, you might be asked
whether you want the software to automatically backup
your data. If you enter yes(y), it will ask you how often,
every so many minutes. You enter the number. It may
give you a choice of whether you want a beeper set to
alert you to a given condition. For example, the system
can be told to beep when certain error conditions occur.
If the software is a wordprocessing program, you will
want to specify the margin settings you normally want;
for example, left margin at position 10 and right margin
at position 75. You might want to tell it to automatically
right justify print and to format date as mm/dd/yy. You
can tell it whether the default setting for paper type
should be continuous-form or single sheet; and so on.
Once you have established the defaults, you will not
have to change them unless you want something
You may also need to tell the software what type of
printer you will be using. This will enable the program
to send the proper signals to your particular printer. You
may be able to define several printers and select the
appropriate one when you use the software. Some
software packages come with definitions for many
printers, and it is a simple matter to tell it which you
have by selecting the make and model number from a
Occasionally, you will need to upgrade the software
that you have loaded onto the computer. To do this, you
will follow the same procedures that you did when the
software was originally loaded. That is, read and follow
the instructions included with the upgrade. Virus
software is upgraded most frequently, with the
discovery of new viruses that are out there.
WORKING WITH USERS
End users, especially first time users and
noncomputer users, will need your help to operate their
systems and their programs. They also need to know
how to care for and handle diskettes, manage disks and
files, take care of the system, and perform user/operator
maintenance. Dont be surprised when you get your first
call for help. As you have learned, computers seem to
have minds of their own and can do strange things. Help
users by troubleshooting and identifying problems.
Teach them what you know.
Once you have the software installed and set up so it
works on your system, the system is ready for use.
Simple enough, you sayso what should I do first?
You should boot either from the hard drive or by
inserting the diskette that contains the operating system.
You can set up the system so it will automatically boot
when power is turned onto the system. Next, tell the
operating system which program to use. Do this by
entering the file name of the program following a
prompt given by the operating system. For example, if
the program is named WPP (for wordprocessing
program), enter WPP and press the ENTER (RETURN)
key. If you are using a hard disk, be sure to specify the
directory used when you installed and set up the
program. The operating system will then load the
program into memory and the system is ready to do the
work. From this point on, follow the instructions of the
software package; in this example, a wordprocessing
program. Refer to the user manual and any in-house
user manuals that apply.
When you have finished your processing, return to
the operating system before turning off the power. Do
this by saving your work and exiting the program
properly. Each program will have a procedure or
command to end execution of the program and return to
the operating system. If using diskettes, remove them
from the drives, put them in protective jackets, and file
them in an appropriate place. If using a hard disk drive,
it is considered good practice to enter the operating
system command to park the read/write heads. This will
move the heads away from data storage areas so data
will not be destroyed if the system is moved or
accidentally bumped. Then turn the power OFF.
WORKING WITH SOFTWARE
When you work with packaged software, you will
be concerned with what it does, how it does it, and how
you are to interact with it. For each different type of
application package, you will be confronted with anew
vocabulary. For example, the terms used with word
processing come primarily from the office/clerical