CHAPTER 2
COMPUTER CENTER OPERATIONS
LEARNING OBJECTIVES
Upon completing this chapter, you should be able to do the following:
l
l
l
l
l
l
l
l
l
l
l
Explain the use of trouble reports.
Describe how to output and inspect data from a computer system.
Explain the importance of maintaining optimal environmental conditions.
Explain how to use the computer console to query and monitor the system.
Describe virus protection software.
Explain the use of AIS requests.
State the procedures used in the media library to store and maintain media
and transfer data.
Identify procedures used for storage media destruction.
Discuss administrative duties in a media library.
Explain how to create, modify, delete, backup, and restore system directories
and data files.
Describe the system processes for performing system backups, executing
application utility programs, and running batch jobs.
You, as the computer operator, are an extremely
important individual within your automated
information system (AIS) organization.
It is your
efficiency (performing in the best possible and least
wasteful manner) and your knowledge (knowing and
understanding the theory, principles, and facts, coupled
with experience) that help ensure the overall
effectiveness of the AIS installation. You must be
familiar with the various methods of controlling data
and procedures.
You must also know the operating
steps and procedures of your assigned computer system.
Technical administration and support are important
aspects of AIS facility management. You will be
making hardware and software projection reports,
software performance reports, hardware utilization
reports, and trouble reports. You will be responsible for
implementing performance-tuning initiatives to
improve computer system performance. You will be
evaluating and maintaining user manuals. All these are
technical functions needed to ensure the smooth
operation of an AIS facility.
TROUBLE REPORTS
You will be responsible for submitting trouble
reports, as discussed in chapter 1 of Module 1. Trouble
reports are used in reporting any system problem
involving hardware or software that you cannot correct.
Remember, the report must be as complete as possible.
2-1
