2-15.
When you are assigned as a
communications manager, what
should be your first
consideration?
1.
2.
2.
3.
4.
3.
2-16. To
of
Compare the
communications
organization with others
of similar size
Evaluate the
effectiveness of
organization’ s
communications
Evaluate the personnel
training program
Rotate personnel in
their jobs to improve
training
measure the effectiveness
the operations and
services-provided by your
communications facility, you
should establish standards
of performance for which of
the following areas?
1.
Speed
2.
Security
3.
Reliability
4.
A1l of the above
2-17.
Fixed standards for work
measurement processes
present what potential
problem?
1.
2.
3.
4.
They may prevent changes
that are needed as a
result of changing
conditions
They limit variety in
work assignments
They tend to limit
individual work
potential
They allow for
individual initiative,
which is undesirable
12
2-18.
To overcome resistance to
changes in performance
standards,
which of the
following methods is
recommended?
1.
4.
2-19.
You
Show the personnel
concerned how wasteful
their former methods
were
Give personnel a
complete description of
the changes being made
Permit personnel who
will be-affected by the
changes to participate
in the organizing effort
Advise the personnel
concerned that they must
overcome their natural
resistance to change
may improve overall
personnel performance by
evaluating which of the
following factors?
1.
Personnel requirements
2.
Existing organizational
structure
3.
Both 1 and 2 above
4.
The need for qualified
replacements
2-20.
A lack of efficiency in a
communications division is a
direct reflection of the
management skills of which
of the following
individuals?
1.
Commanding officer
2.
Senior supervisor
3.
Training officer
4.
Watchstanders
