1-50. To  correct  software  related problems, the operator must refer to which of the following sources for the corrective action to take? 1. Program  operator  manual only 2. Job run folder only 3. Program  operator  manual and job run folder 4. System manual 1-51. Unscheduled  downtime  can result from all except which of the following causes? 1. Power  failures 2. Rebooting  the  system 3. Loss of air conditioning 4. System saves 1-52. When a software problem is researched, which of the following items is the most important? 1. Abort  code 2. Program  step 3. Action  taken 4. Date  job  submitted 1-53. To  improve  performance  and operation, you  should provide    feedback to all but which of the following people? 1. Shift  supervisor 2. I/O control clerk 3. Technical   administrator 4. Production  control coordinator 1-54. To  improve  system performance,    you can look for trends in the production process. Which of the following  trends  would  NOT be looked at? 1. Impact of modified applications 2. Times when system was idle 3. Backlog of jobs to be run 4. Times when system seems slow 1-55. The  amount  of  information you include in an AIS report should NOT exceed whose requirements? 1. User’s 2. Supervisor’s 3. Facility  manager’s 4. Upper  management’s 1-55. Which of the   following  items is NOT required in an ASDP? 1. Outline of the need 2. Prediction of the future need 3. Summary of the selected FIP  resource  solution 4. Summary  of  the  projected costs 1-57. Downtime  reported  on  the hardware  utilization  report includes which of the following types of downtime? 1. Whole  system  only 2. Each piece of equipment only 3. Whole system and each piece of equipment as appropriate 4. Equipment  awaiting installation 1-58. Hardware   under-utilization can be measured by excessive idle time. 1. True 2. False 8