1-13. As an I/O control clerk, what  document  provides  you with a list of all the error conditions  and  messages  for all jobs run on the computer during a work shift? 1. The   error/discrepancy report 2. The  computer  console printout 3. The error message log 3. The rerun report 1-14. As an I/O control clerk, you may be responsible for reconciling   processing discrepancies . To determine the  problem,    which of the following  documents  will usually provide you with the information you need? 1. The pass down log 2. The computer run sheet 3. The  confirmation  report 4. The  computer  console printout 1-15. As an I/O control clerk, you are checking over the user’s output products and need to verify that all items requested  were  produced.  To do this,    you should refer to which of the following sources? 1. The run manual 2. The task folder 3. The user manual 4. The  instruction  folder 1. 1-16. As an I/O control clerk, once you have packaged the user’s  output  products  and placed them in the pick-up area, you should log the job out in which of the following logs? 1. The 2. The 3. The 4. The job control log user’s job log production  log EOJ/pick-up  log 1-17. As an I/O control clerk, if during the process of checking over the user’s output  products,  you  happen to come across an error, you should carry out which of the  following  actions? 2. 3. 4. 1-18.   As Log the job out, and inform the user of the error at the time of pickup  only Bring the error to the attention  of  your superior, then log the job out with the appropriate  comments only Reschedule the job as if nothing has happened, and notify the user there will be a slight delay Pull the job immediately,  bring  the error to the attention of your superior so the job may be rescheduled, and notify the user an I/O control clerk, You will  be  involved  with  and communicating with the user. Which  of  the  following communications  skills  must you possess in order to maintain  a  good  relationship with the user? 1. Refer problems to users 2. Explain  problems  only 3. Understand  requests  only 4. Understand  requests  and explain  problems 3